Pay your rent

If you live in one of our properties you can pay your rent using various methods.

Pay your rent online

You'll need your rent account reference number and paying online will take less than 5 minutes.

Telephone your Income Officer if you need to get your rent account reference number - you will need this number before you can pay online. You can contact them on 01623 450000 (option 1 followed by option 2). Remember when you pay online to make a record of the transaction reference number.

Pay now

Other ways to pay

Set up a Direct Debit

This is the most convenient way for you to pay your rent. Setting up a Direct Debit payment means you don't have to remember to make your rent payment as it is automatically done for you from your Bank or Building Society account; taken in weekly, fortnightly or monthly instalments; whichever suits you.

Setting up your payment is quick and easy; simply contact your Income Officer for more information on:

• telephone: 01623 450000
• email: income@ashfield.gov.uk

Pay by telephone

We can take payments over the phone from Debit/Credit cards on our 24 hour automated payment system.

• telephone (freephone): 0800 0902223

Pay by Standing Order

We can send a Standing Order form for you to complete, which you can then take to your Bank or Building Society. You can also set up standing orders or make ad-hoc payments directly with your bank or via your online banking service, using the bank account details below.

Our details are: 

• Account name: Ashfield District Council
• Sort code: 20-55-70
• Account number: 03619389.

Use your Rent account number as a reference to help us process your payment.

Contact your Income Officer for more information: 

• telephone: 01623 450000
• email: income@ashfield.gov.uk

Tenant portal

You can pay your rent and also see your rent account statements and current balance, book and view repairs, and contact us through the Tenant Portal.

Sign up or sign in to the Tenant Portal.

PayPoint or Post Office

Payments can be made at a PayPoint outlet - You'll need a swipecard to pay this way; contact us to request one:

• telephone: 01623 450000
• website: Find your nearest PayPoint
• website: Find your nearest branch - Post Office

You can view the latest financial year's rent calendar:

• link: Rent calendar

Problems paying your rent

If you are experiencing issues paying your rent contact us as soon as possible, so support and guidance can be provided.

Contact us by:

• email: income@ashfield.gov.uk
• telephone: 01623 450000 (option 1 followed by option 2).

Failure to pay your rent puts you at risk of losing your home and the earlier you contact, often it is easier to resolve the situation.

More information on assistance which may be available to you:

• link: Help paying your rent