Pay your rent online, see latest statements, book and view repairs through the Tenant Portal.
Request a repair
Repairs and Maintenance Services - 25 December 2024 to 2 January 2024
From 25 December 2024 to 2 January 2025, we will be operating a reduced Repairs and Maintenance service, attending emergency and urgent repairs only.
- To report an emergency or urgent repair, please contact us directly:
- telephone: 01623 457999.
- For routine and non-urgent repairs, please use the Tenant Portal or complete the Request a Repair Form. Our team will schedule your repairs from 2 January 2025.
If your Carbon Monoxide (CO) alarm activates or you can smell gas, contact the National Gas Emergency Helpline
- telephone: 0800 111 999
Please contact our Repairs Call Handling Centre after the National Gas Transporter has visited your home.
- telephone: 01623 457999
If you inform us of any suspected gas leaks, we will immediately inform the National Gas Transporter on your behalf before proceeding with any repairs.
Requesting a repair
You can request a repair through the Tenant Portal or this online form.
It will take less than 5 minutes to tell us about the repair you need, where your home is, and your contact details. We'll then be in touch with you to make an appointment.
If there is a risk to life or likely to be major damage to your home or surrounding homes telephone us on 01623 457999.
- link: Emergency repairs.
When do we carry out repairs?
Repair appointments are usually between 8.30am and 5.30pm Monday to Friday. In some cases it may be possible for an appointment between 8.30am and 12.30pm on Saturdays. If you need an appointment outside of these times please let us know.
We'll carry out emergency repairs as needed. These may be temporary to make your home safe and we'll return later to carry out a full repair.
Other ways to request a repair
Tenants can also request a housing repair in the following ways:
- in the Tenant Portal - you can also check on repairs you've had done previously
- telephone: 01623 457999
- post (only for non-urgent repairs):
Ashfield District Council
Housing Repairs and Maintenance
Station Road
Sutton in Ashfield
Nottingham
NG17 5HB.