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Section 31 - 36

31. Service complaints or compliments

We are committed to providing quality services and your suggestions and comments about any aspect of our service will help us to do this. We will deal with any complaint you have in strict confidence. The details of the Council’s complaint procedure can be found on this website:

32. Confidentiality

The Council will at all times maintain the confidentiality of persons requesting our service. However, in the case of prosecution and witness statements, the Council may be required to reveal the names and addresses of the parties involved.

The Environmental Health Residential Team does not investigate complaints made anonymously or those without a completed referral form.

33. Equalities

The Council is committed to ensuring that it complies with the requirements of the Equality Act 2010. Part of this commitment requires an understanding of how policies may affect people with ‘protected characteristics’ under the legislation.

It also recognises that people with ‘protected characteristics,’ such as those who are older or younger, who have disabilities or who are from a minority ethnicity or LGBT+ community, may be particularly vulnerable. The Council will work to ensure that any risk assessments or consultation takes this into account and that our response is tailored accordingly.

Behaviour that is malicious in nature, offensive, or targeted towards a particular group of society will be dealt with as a high priority because of the elevated risk.

34. Policy review

This Policy will be reviewed every 2 years to ensure that any changes in legislation or best practice are included and updated. We will consult with service users, staff, internal and external partners in the review.

35. Sharing information and data protection

Ashfield District Council is committed to ensuring customer confidentiality and ensuring we are compliant with the Data Protection Act 2018, UK General Data Protection Regulation and the Crime and Disorder Act 1998 around data processing and sharing of information.

Officers investigating is experienced in processing sensitive personal data, and we have robust procedures in place for the gathering and recording of consent for processing this information and disclosure. Although the Council will aim to gain consent prior to any information sharing, there may be instances where we have a statutory duty to share information without consent, e.g., where children or vulnerable adults are considered at risk, or for matters pertaining to the prevention and detection of crime.

The Council’s data protection can be found at:

36. Contact us

We encourage people to get in touch with us. If you have any questions about our work, or about this policy, you can contact us in the following ways.

Environmental Health Residential
Ashfield District Council
Urban Road
Kirkby in Ashfield
Nottinghamshire
NG17 8DA

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