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What is the Anti social behaviour case review process

The case review process is set out as below:

  • A case review application is received by the local authority specific point of contact (SPOC)
  • The local authority SPOC will within 5 working days acknowledge receipt of the request and contact the SPOC’s of the other relevant bodies to determine whether the application meets the threshold
  • If the threshold is met, the local authority SPOC will write to the applicant to inform them of the decision. The letter will also include details of the Independent chair that the case has been allocated to and will advise that contact will be made by that officer within the next 7 working days detailing the next steps
  • The Independent Chair will make arrangements to discuss the application with the victim. When making arrangements with the victim, the chair must consider under what circumstances the victim will be able to best express their concerns and the impact that the ASB is having on their daily life. Where possible, this should be undertaken in person within the victim’s home environment
  • An anti-social behaviour case review will take place within 20 working days of the application being accepted. This will involve agencies sharing information such as the police, housing, environmental health, social care and health providers, depending on the nature of the case. The anti-social behaviour case review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem
  • We will inform you of the outcome and recommendations of review within 10 working days following the case review meeting taking place. In exceptional circumstances, case reviews can take longer than expected to finalise. If this is likely to be the situation with your case, The Independent Chair will contact you again to notify you of the reasons for the delay and propose a revised response timescale
  • If an application does not meet the threshold, the local authority SPOC or nominated case officer will advise the applicant of the position, but also consider what other reasonable steps could be taken to resolve the issue.