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Male Lifeline operator sat at computer desk with system on screen and phone headset on

Lifeline and Assistive Technology

We provide Lifeline and assistive technology services to help you or your relative to continue to live independently in a safe and supported way. 

This involves setting you up with easy to use equipment that allows you to call for help quickly in an emergency.

It doesn't matter how old you are or whether or not you live in a council property, we can offer Lifeline support if you:

  • have a physical disability
  • have a mental health issue or learning disability
  • have a sensory impairment
  • are recently bereaved
  • are experiencing domestic abuse or anti-social behaviour
  • feel isolated or vulnerable at home for any other reason. 

We can even offer our basic Lifeline service to those outside of Ashfield in the wider Nottinghamshire and East Derbyshire area. Our add-on assistive technology equipment is only available to Ashfield residents.

Apply for Lifeline and Assistive Technology services

If you would like to speak to someone for more details about Lifeline, you can get in touch over the telephone or by email.

We'll need to know a little about you and any representatives who support you, and a bit about where you live so we can check that it will be possible to fit the equipment.

We will then arrange an appointment to have someone visit your home to get you set up.

Apply for Lifeline

Ways to contact us about Lifeline

If you can't apply online or you would like to speak to someone about Lifeline and assistive technology services you can also get in touch with us in the following ways: 

What our customers say

"I feel very safe knowing that I can call you if I'm in trouble.  The officer I spoke to was really nice and polite. She gave me a warm, safe feeling. Thank you all."

"It is a comfort knowing I have my Lifeline, in case of a fall or a similar accident at home."

"I consider this service to be a vital one. It is very easy to contact anyone when help is needed and nothing is too much trouble. For the price of this service it is great; I'm pleased I have it."

"The service is excellent for our needs and gives us complete reassurance that any difficulties we may encounter are adequately dealt with."

"I have had to use the service twice and both times the call handlers were professional and efficient. The ambulance was very quick and my family informed straight away. Whatever I may pay from now the system has already earned it - would recommend it to anyone."

"The alarm was needed urgently whilst the recipient's husband was in hospital and she suffers with dementia. The staff did everything possible to get us sorted as soon as possible. Our thanks for your efforts."